James Burnes addressed the Indiana Chapter of the Information Systems Security Association on Thursday, August 11th to present to members a overview of how mobile platforms including smartphones and tablet devices are giving enterprise organizations new opportunities (and challenges) to connect and engage with it’s customers, suppliers and employees.
The presentation highlighted how enterprise organizations can utilize mobile platforms for:
- An engages sales force
- A connected customer service organization
- A real-time supply chain and vendor network
- Improved reporting and real-time metrics of business performance and metrics
- Building a 24/7 engaged customer base
As well, the group discussed issues facing implementing mobile platforms in large-scale organizations and the security risks and steps needed to implement successfully.